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Shipping & Returns

Shipping Policy

Processing Times

  • All orders are processed within 3–5 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has shipped, along with a tracking number so you can follow your package.

Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on your location and chosen shipping method.

  • Standard delivery within the U.S. typically takes 5–7 business days after processing.

Domestic Orders Only

  • At this time, Stuck On Stories only ships within the United States.

  • We do not offer international shipping. Any orders placed outside the U.S. will be canceled and refunded.

Lost, Stolen, or Damaged Packages

  • Once a package leaves our facility, Stuck On Stories is not responsible for lost or stolen mail.

  • If your order arrives damaged, please contact us within 7 days of delivery at stuckonstoriesbusiness@gmail.com with photos of the item and packaging. We’ll do our best to resolve the issue.

Order Issues & Updates

  • If you entered the wrong address at checkout, please reach out immediately at stuckonstoriesbusiness@gmail.com. We cannot guarantee changes once an order has shipped.

  • Tracking updates may take 24–48 hours to appear after your shipping label is created.

Return & Exchange Policy

Returns

  • We do not accept returns for change of mind.

  • Returns are only accepted if an item arrives damaged or defective.

Damaged or Defective Items

  • If your order arrives damaged, please contact us within 7 days of delivery at stuckonstoriesbusiness@gmail.com.

  • Be sure to include photos of the damaged product and packaging so we can review your claim.

  • Once approved, we will issue a replacement or refund at our discretion.

Refunds

  • Refunds are only granted in cases of:

    • Orders canceled before shipping.

    • Items confirmed to be damaged or defective.

  • Refunds will be processed to your original payment method within 7–10 business days after approval.

Order Issues

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